Returns Policy

All sales are FINAL. We do not accept returns or issue refunds.

Damaged or Defective Items & Replacements
Items that are defective or grossly damaged may be eligible for replacement. When applicable, we will replace only the affected component(s), rather than the full product. Replacement requests are subject to review and product availability.
Please contact us within 30 days of receiving your order for any issues. After 30 days, resolutions cannot be guaranteed due to limited inventory.

What qualifies for a replacement?
•    Defective items, such as a disc that will not play or an incorrect disc.
•    Grossly damaged items, such as large dents, major scratches, or highly visible defects.
•    Scratched discs, only when the scratches cause playback issues. Please try cleaning the disc first using a microfiber cloth and a small amount of rubbing alcohol.

What does not qualify?
•    Minor wear, small dings or dents, light scuffs, slightly bent slipcovers, or other minor cosmetic imperfections.
•    Opened items without a verified defect reported within 30 days of delivery.

Delivered but Not Received
Orders confirmed as delivered by the carrier are not eligible for a refund. Please see our FAQ for information on the steps to take if your tracking shows the order as delivered but you did not receive it.

Incorrect Address/Returned to Sender
Please carefully verify your shipping address before completing your order. We are unable to update addresses or reroute shipments once an order is placed. Lionsgate Limited is not responsible for orders shipped to an incorrect or incomplete address provided at checkout.

Orders shipped to an incorrect or incomplete address are not eligible for a complimentary replacement. If an order is returned to us or delivered to an incorrect or incomplete address provided at checkout, the merchandise will be refunded less a $10 processing fee.

How to Request a Replacement
Submit a request here:

https://help.lionsgatelimited.com/hc/en-us/requests/new

Please include:
•    Proof of purchase, including name, email, phone number, and order number.
•    Clear photos and/or videos showing the issue.